FAQs for Spa Marbella
Helpful information to ensure a relaxing spa experience.
How do I schedule a spa appointment?
We strongly recommend that you schedule spa appointments in advance. Please call to talk to our Spa Concierge at 352-324-3924 or email us at . Reservations are subject to availability and have a credit card available to confirm your appointment.
What are the hours of operation at Spa Marbella?
Spa services are offered daily beginning at 9 AM. Hours may vary with the season.
What do I do if I need to cancel my appointment?
Treatment times are reserved especially for you. We kindly request that cancellations or changes to appointments be made at least 24 hours in advance for single services and three days in advance for multiple treatments. A 100% charge will be applied to your credit card for failure to follow this policy. No show appointments will also be charged in full.
How early should I arrive for my spa services?
We suggest that you arrive 30 minutes before your appointment, giving you that extra time to sign in, take a steam, and enjoy our relaxation lounge. As a courtesy to following clients, late arrivals will only receive the remaining available appointment time and will be charged the full service fee.
Should I tell anyone about any physical, medical, or allergy concerns?
Upon arrival, you will complete a brief health history questionnaire to assist the spa technicians in providing with maximum safety and comfort during your visit. We encourage you to disclose any pertinent health conditions that may affect your spa experience.
What should I bring to the Spa?
You will be given a Spa robe and slippers to change into before your treatment. Our therapists will only expose the portion of your body that is being treated at the time.
What should I do with my jewelry, cell phone and other valuables?
Please leave your jewelry and other valuables locked in your private locker provided. To ensure an atmosphere of relaxation, we ask that all electronic devices (cell phones, laptops, smart phones, etc.) be turned off while in the Spa. The Spa is not responsible for damage or loss of your personal belongings. We recommend that you do not bring valuables to the spa.
Do I need to tip the Spa therapists?
For your convenience, a 21% service charge will be added to all services and enhancements.
Do you offer lunch at the Spa?
We work with Nicker’s restaurant at Mission Inn Resort to offer a lunch menu during your visit.
Can I purchase a gift certificate?
Spa Gift Certificates are a wonderful way to give the gift of health, relaxation and beauty to those special people in your life. Gift certificates may be purchased at the front desk, spa desk or by phone. Please note that these certificates are only for spa retail products and services. They are not redeemable for cash.
FOR THE NEW SPA GUEST...
What should I wear?
A robe, slippers and day locker will be provided for you upon arrival to the spa. Disrobe to the level of your comfort. Undergarments are not necessary, but you may wear them during your treatment if you prefer. Our licensed therapists are trained to drape a sheet or towel over your body in a discreet manner, assuring your privacy at all times.
Should I shave before a treatment?
Shaving is not advised prior to any body exfoliation treatments or hair removal services. We do recommend that men shave at least two hours prior to their scheduled facial treatment.
Are there any additional fees?
The prices listed do not include the 21% service charge added upon checkout.